关键词: 品管圈; 卒中单元; 病房管理

Abstract:

Objective To investigate the effect of the quality control circle (QCC) in the stroke unit so as to develop improvement measures and standardized process of satisfaction survey in stroke patients, which ultimately improve patients' satisfaction. Methods In April 2014, QCC teams were established by the use of voluntary registration method. The team learnt relevant knowledge of QCC and carried out patient’s satisfaction survey, so as to set the baseline indicator of improvement of QCC. Plan-Do-Check-Action (PDCA) cycle method was used for understanding status quo, goal setting, analysis and the development of counter measures. The patient’s satisfaction survey was carried out again 4 months later to compare the results with baseline indicators and observe the improvement status of patient’s satisfaction by QCC. Results A total of 78 effective baseline survey questionnaires and 80 survey questionnaires after QCC were collected. After the implementation of quality control circle activities, the satisfaction of patients was obviously improved in ward, which rised from 72% to 93%. Among which, the satisfaction rate for ward cleanness and quietness were improved significantly (P =0.002, 0.006). The target yield rate of quality management circle activity was 116.6% and the progress rate was 29.1%. Stroke patient satisfaction had improved significantly through the circle part involvement in the activity. Conclusion The quality control circle on management of stroke unit has significant effects.

Key words: Quality control circle; Stroke unit; Management of ward